FAQs

Find the Answers Here

For instance assistance please contact us at 647-580-7589

Why is my order still on hold after E-Transfer been sent?

Our system only moves orders into processing once your e-Transfer has been matched against your order number (included in the notes section of your e-Transfer). After it has been accepted your order will be moved to processing.
*Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system. 
If your order remains on hold for longer than 12 hours and your e-transfer is still pending, this is because we have no received your payment or you did not follow the instructions provided when sending the e-transfer.

How to place your first order?

Your order must be a minimum of $60 after discounts/points in order to proceed. 

Here is a step-by-step guide in placing your order with Green Society:

1.)Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.

2.) At the “View Cart” page; you can edit your order, apply coupons, redeem points and view shipping costs.

3.) When you “Checkout” the order, you will receive an email with the payment instructions.
Note: Partial payments are NOT accepted. Do not forget to include your PO# in the notes section when sending the Interac e-Transfer or Bitcoin

  • Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.

How will my order be package?

We ship out all orders discretely so there is no indication of what is inside.
Our products are packaged in smell-proof bags for extra security and privacy and vacuum sealed.

What happen if I don't receive my package?

If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at 6475807589

We will not be held liable lost orders due to:

  • mistakes by the postal office

  • wrong address/unit # given by customer

  • sized at postal facility

  • stolen packages after delivery

If a trace is filed, Canada Post will conduct an investigation which can take up to two weeks to complete.

How long does mail delivery take?

Place your order before 9 AM PST and we will ship your order same day!

* Please be advised, the payment must be processed by our team in order to move it into the processing state for shipment the same day

  • The interact system can take up to 3 hours to direct your payment to the provided email address. Make sure to pay early to ensure that your payment is processed before 9AM.

  • Canada Post operates Monday to Friday only, so we do not ship packages out on the weekend. Feel free to make an order and pay as we will still be processing orders through the weekend.

Once your order has shipped, it will take up to  *3 business days to receive your order with Canada Xpress Post.

* Please note that, delays may happen that is far beyond our control that will delay your delivery

When tracking your package, please look out for the status “Item out for Delivery”, as this will indicate the package has left the sorting facility and is on the way to

** Canada Post may experience delays on Statutory Holiday, Holiday Seasons and when experiencing extreme weather conditions **